Refund policy
Effective date: 16 June 2026
We want you to be happy with your keycaps. This policy explains when and how you can return an item. It sits alongside, and does not limit, any rights you have under the consumer laws that apply to you.
3.1 Return window
You may request a return within 30 days of receiving your order.
3.2 Condition
To be eligible, items must be unused, unopened, and in their original packaging/zipbag, in resalable condition. For hygiene and quality-control reasons we cannot accept opened keycap sets (see 3.5).
3.3 How to start a return
Email support@fkcaps.com with your order number and the reason for the return. We'll reply with return instructions. Please don't ship anything back before you hear from us.
3.4 Return shipping costs
Unless the item is faulty, wrong, or damaged in transit (see 3.6), you are responsible for return shipping costs, and we recommend a tracked service — we can't refund items that don't reach us.
3.5 Items that can't be returned
- Opened keycap sets (hygiene / quality control)
- Clearance or final-sale items
- Custom or personalised orders
3.6 Faulty, wrong, or damaged items
If your order arrives faulty, incorrect, or damaged in transit, please contact support@fkcaps.com within 30 days of delivery with your order number and photos. We'll arrange a free replacement or a full refund (including shipping) at no cost to you.
3.7 Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method via Stripe, normally within 5–10 business days of us receiving the item. Your bank may take additional time to post the refund. Original shipping charges are non-refundable except where the item was faulty, wrong, or damaged.
3.8 Exchanges
The fastest way to exchange an item is to return the eligible item for a refund and place a new order.
3.9 Contact
After-sales and returns: support@fkcaps.com.