Shipping
Everything you need to know about getting your keycaps. For the full legal version, see our shipping policy.
Where we ship
We ship worldwide from our fulfillment center in China. A handful of destinations may be out of reach depending on our carriers. If your country doesn't show any shipping options at checkout, that's because we can't ship there at the moment. If an order ever can't be fulfilled, we'll let you know and refund you in full.
Processing time
Orders are packed and dispatched within 1-3 working days. You'll get a confirmation email when your order leaves us.
Delivery estimates
Once your order is on its way, here's roughly how long it takes:
- US, EU, UK: 7-20 business days
- Rest of the world: 10-25 business days
Every order ships with a tracking number and link, sent to you by email as soon as your package leaves us. These are estimates, not promises: customs and local carriers can add time we don't control.
Shipping cost
Shipping is calculated at checkout based on where it's going, so you see the exact cost before you pay.
How customs and duties work
When a parcel crosses an international border, the destination country's customs authority can charge import duties and taxes (VAT or GST) before the parcel is released for delivery. These are charges set and collected by the country you're in, separate from what you pay us at checkout.
Because we ship from China, almost every order is an international shipment, which is why customs fees come up so often. How much is charged depends on your country's rules, the declared value of the order, and how its contents are classified. When fees apply, the carrier usually collects them from you on delivery, sometimes adding a small handling fee of their own.
Countries we ship duties paid
For the destinations below we ship duties paid (DDP). Import duties and taxes are included in your total at checkout, so there is nothing extra to pay when your order arrives:
- United States
- Canada
- Australia
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Kuwait
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Saudi Arabia
- Slovakia
- Slovenia
- Spain
- Sweden
- United Arab Emirates
Shipping anywhere not on this list? Your order goes out duties unpaid (DDU), and your local customs may charge import duties or taxes on arrival, as described above.
Lost or delayed parcels
If your tracking goes quiet or your order hasn't shown up, email support@fkcaps.com and we'll open an investigation with the carrier and sort it out with you.
Wrong address?
Double-check your shipping address at checkout. We can't cover orders lost to an incorrect or incomplete address, and re-shipping may cost extra.
Still have a shipping question?
For anything about your delivery, duties, or tracking, email us at support@fkcaps.com and we'll help you out.
Still have a question?